Atlantic Link are delighted to announce that Littlewoods have chosen their tools and services for a major e-learning programme throughout their call centres. The system will train thousands of operators on the use of the IT systems used by Littlewoods, ShopDirect and LXDirect. The e-learning will also provide soft skills training on topics such as call handling and listening skills.
The deal, one of the largest in Atlantic Link’s history, will see the creation of over 4,000 screens of software simulation in less than 12 weeks, a timescale that almost all other vendors would need at least double to deliver.

Atlantic Link were chosen despite fierce competition from some of the biggest companies in the e-learning and call centre industries.

As well as providing the most cost effective solution, thanks to our unique rapid production tools, Atlantic Link were also able to provide the only solution that was 100% content manageable by Littlewoods staff, without the need for any programming skills.